Virgin Mobile customers across the UK have been having issues making calls, sending text messages and using mobile data. Earlier this morning there have been complaints in London, the North West, Midlands, Bristol and Scotland. Customers who have been affected by the outage have taken their anger towards Virgin out on Twitter, with some complaining they had been left in the dark. Virgin Mobile told the BBC it was not disclosing the number of affected customers. A spokesman said: “We’re working quickly to resolve an issue that’s affecting some of our customers making calls, sending text messages and using mobile data. “We apologise to our customers for the inconvenience caused.” A piece of software called Downdetector, which tracks mentions of mobile outages on social media, says that complaints began at around 11:00 on Tuesday. It said most comments had been about mobile phone services, followed by mobile internet. A minority mentioned issues with their Virgin cable internet services. One customer tweeted: “@virginmedia why are you posting trivial polls and ads on your site, but nothing about the mass outage on mobiles? Incredibly frustrating and very poor comms.” Another said: “I’m a full-time carer for my disabled mother. We’re both on Virgin Mobile. You’ve crippled my day with this outage.” According to Ofcom, the level of satisfaction with mobile providers is generally high across the UK. However, according to its most recent customer satisfaction survey, Virgin Mobile is the most complained about of the major telecoms companies. Do you use Virgin or one of its competitors and are thinking about changing network providers? Maybe this will change your mind, although lets not forget Tesco mobile had the same issue not so long ago. The key is how are they going to compensate and resolve this situation?
